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Product Guides & Training Tools
PostedComment3 years ago
Service: Clear when ordering and good delivery.
Product: Good sturdy product.5 years ago
Service: As efficient as usual
Product: fine5 years ago
Product: Excellent5 years ago
Service: As a company you do send me a new book ever time i order?
To much paper wasted as i only keep one!
Product: Excellent5 years ago
Service: The service is generally ok but not always very quick and sometimes we are left waiting for items to follow without much indication of when we will recieve them. We have ordered quite a lot of signage which we found a little expensive but there is a very good range to choose from.Our response: Thank you for your feedback. We are pleased to see that you have rated both the product and service you received as good.
In terms of the speed of our deliveries, we are both surprised and sorry to hear that this has previously caused a problem for you. As much of our feedback attests, the majority of our customers find our service to be very quick. As the case was with this order, it was delivered the following day after your query with pricing. There are of course exceptions when there is a query on an order, or if an item needs to be made up to order / is coming directly from the point of manufacture.
In terms of items following on, we do despatch stock items immediately, and as part of our call handling standards we do advise when an item is to follow. This is so that you are not kept waiting for goods you can have straight away. If the order is placed online or by fax / email there is also an order acknowledgement sent to advise of all the order details including expected lead times.
In terms of our pricing, although we can not comment on the quality of another companies' product, we can assure you of the quality of ours.
Also as a leading provider of health and safety workplace solutions we are committed to product quality, customer care, innovation and growth.
In addition we offer:
* £500 instant credit High stock holding with courier delivery – next day for stock items.
* Thirty day no risk returns policy.
* No minimum order charge
*Customised product solutions
*Trustworthy safety legislation advice and expertise.
We would like to thank you for taking the time to provide this feedback and hope that you remain a valued customer.
Product: The meter seals are of good quality however I find them very expensive in comparison to others and when I attempted to address this by calling and informing Seton that I had found the same thing cheaper elsewhere I was told that it was too late as I had already ordered and the order had been dispatched - It would have been nice as a gesture of goodwill from Seton in order to keep our custom to match the price for us, as we have ordered quite a lot from Seton in the past. We will most probably go elsewhere for the meter seals in future due to this.
FREE Standard Delivery*
Other delivery options are available, please visit our Delivery Information page to find out more or call us on 0800 316 9700.
*Website orders to UK mainland locations only. Orders to non-mainland UK locations and non-stock items (such as bulky, heavy or hazardous goods) may be subject to delivery charges. In the unlikely event that your order incurs additional charges, you will be contacted by our Customer Service Team at the point your order is being processed.