Frame for Reflective Signs
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Product Guides & Training Tools
PostedComment8 months ago
Service: Good service and quality product, however, I did feel that my instructions regarding the placing of the order were not adhered to, it felt quite impersonal at times and when I requested that the order not be placed until I had raised a purchase order this was ignored, and the order was placed anyway!Our response: Thank you for your feedback. We are pleased to hear that you found the service to be good and that you were happy with the quality of the products received. However, may we apologise for any miscommunication that took place and any resulting inconvenience.
Product: Good1 year ago
Service: The lady I spoke to was very helpful in helping me choose the right product.
Product: Excellent2 years ago
Service: However the invoicing caused us a few problems. It was one order but we received three separate invoices.
Couldn't this have been on one invoice?Our response: Thank you for your valued feedback. We are pleased to hear that you would rate the service and products as good, but also sorry to hear there was an issue with the invoicing. As a standard process we do despatch goods as soon as they become available, to provide the swiftest delivery possible; and the goods are invoiced shortly after despatch. We do find that the majority of our customers prefer this process rather than waiting for a complete delivery if there is an item either out of stock or a custom item is being produced etc. However, please do let us know when placing your orders if you would prefer to have a complete delivery with one invoice -as we will always do our best to accommodate. Once again may we thank you for taking the time to send us your feedback.
Kind regards, The Seton Team
Product: Good6 years ago
Service: Prompt response to request
Product: Was a little let down that text was not entirely as specified.6 years ago
Service: Came on time and the customer service representative was very helpful
Product: Good quality
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